Refund policy

Return & Refund Policy – SHOPLIX

At SHOPLIX, we strive to ensure that you are completely satisfied with your purchase. However, if something isn’t right, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in the original packaging with all tags intact

  • Proof of purchase (order ID or receipt) is required

Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care products

  • Innerwear and hygiene-related items

  • Perishable goods

  • Items marked as “Final Sale”

Return Process

To initiate a return:

  1. Contact us at [n4ziya45@gmail.com] with your order details

  2. Our team will review your request and provide return instructions

  3. Ship the item back to the address provided

Note: Customers may be responsible for return shipping charges unless the product is defective or incorrect.

Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed within 5–10 business days

  • The refund will be issued to your original payment method

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery

  • Provide clear photos/videos as proof

  • We will arrange a replacement or full refund at no extra cost

Order Cancellations

  • Orders can be cancelled within 24 hours of placing them

  • Once the order is processed or shipped, cancellation may not be possible

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your bank or payment provider (processing times may vary)

  • If the issue persists, reach out to us at [n4ziya45@gmail.com]

For any questions or concerns, feel free to contact our support team at [ n4ziya45@gmail.com].

SHOPLIX – Simple. Reliable. Yours.